L&G Cloutier: Precision Manufacturing Meets Smarter Maintenance

L&G Cloutier specializes in high-precision machining and custom metal components for a variety of industrial clients. Their operations demand strict adherence to technical specifications and minimal downtime, but the team initially faced common challenges in maintenance management.

Challenges Before Binder

Before implementing Binder, L&G Cloutier struggled with:

• Reactive Maintenance: Interventions happened only after equipment failure, leading to unplanned downtime and inefficiency.

• Unstructured Task Management: Maintenance requests were handled informally, with little visibility on progress or priorities.

• Limited Cost Tracking: Maintenance expenses were difficult to monitor, complicating budget planning and decision-making.

• Preventive Maintenance Gap: No proactive approach existed to reduce equipment failures and improve reliability.

They needed a solution to structure maintenance workflows, improve visibility, and track costs effectively.

How Binder Helped

With Binder, L&G Cloutier transformed its maintenance operations, moving from reactive repairs to a fully planned, streamlined workflow in just a few weeks.

Here’s what changed:

• Maintenance Follow-Up & Preventive Planning
  The team can now plan, document, and monitor every maintenance task. This structure allows technicians to focus on proactive work rather than only reactive repairs.

• Real-Time Task Coordination
  Requests are now assigned and tracked in real time, improving team coordination, prioritization, and overall operational visibility.

• Maintenance Cost Visibility
  Each intervention is now associated with time, labor, and parts data, allowing better control over spending and more informed budgeting.

• Fast Adoption & Ease of Use
  Binder’s intuitive design ensured 100% adoption across the team, even for employees less comfortable with technology.

“Before Binder, we were working with pen and paper. Since using Binder, everything is much clearer and more structured. Even people who are less comfortable with technology can use it easily.”

— Sébastien Poitras, Maintenance Coordinator

The Results: A Year Later

After their first year using Binder, L&G Cloutier achieved:

💰$61,000 saved in maintenance costs
📉30% reduction in unplanned downtime
⏱️ 48 hours for full integration

The Takeaway

L&G Cloutier’s story demonstrates that digital maintenance isn’t just for large enterprises. By moving from reactive to proactive strategies, manufacturers of any size can gain efficiency, save costs, and ensure long-term operational reliability.